E-PIPE 629X SPARE SOLID WOOD BOWL

Out of stock...again and again. First it got me upset, now it only makes me laugh out of frustration..first you say, back in August, it will take "2 to 3 monthes" to bring it back. Now you say again it will take 2-3 monthes. Unbelieveble.

Customer Service Reply: Production depends on many factors, and unfortunately, not all of them are under our control. All customers on a waiting list will be notified individually on the day the 629X products restock. We understand the wait is inconvenient and frustrating, but we'd rather put extra work and time, than hurry and release the product that does not meet our customers' quality standards.

The best ever vape.... If only it were not so fragile. Some parts gradually fall apart. I am ordering another bowl yet again..... If this one or any other part fails me within the rest of the year I will have to give up with e puffer traditional looking pipe and look elsewhere for any device that is durable

Customer Service Reply: Thank you for your feedback. Some wear an tear overtime is inevitable. To prolong your Pipe's lifetime, please try not to carry it around in a front or back pants pocket, where it can get damaged, deformed or break from being squeezed or sat on. Vaping devices contain sensitive electronics and dropping, drowning, exposure to moist, heat, direct sunlight and similar cases potentially harmful to both electronic components and hardware, can also damage a vape or significantly affect its lifetime. You might want to consider getting a protective pouch for safer and easier storing: https://epuffer.co.uk/epipe-travel-leather-pouch-bag.html.

We warrant products (including any accessories) against defect in material or workmanship for the following period (calendar days) from the date of purchase: Heating coil - 14 days, Liquamizer tank - 30 days. Battery - 90 days, Pipe Bowl - 180 days. If you experience any issues with your Pipe, please do not hesitate to contact us here https://epuffer.co.uk/contact.html.

i left a negative review and they removed points i'd earned, and it seems they have removed my review. The bowl continue to fail and there are issues with the coils. Customer service is good, but as most people have said, the product when it works is excellent, but they continue to fail. it's a manufacturing problem

Customer Service Reply: Before a negative review is posted, we contact customers directly to offer a solution for a reported issue. Please check your inbox or spam folders for a message from our agent, and if you experience any issues with our product, never hesitate to contact us at 0207 490 5064 / MON-FRI 9AM-6PM GMT or submit a Ticket here https://epuffer.co.uk/contact.html.

I have purchased x 5 609's (this includes spare bowls) excellent pipes... unfortunately it would appear from the reviews, they're almost as delicate as the 629s - even dropping a 609 on the carpet renders it non-functional.

I'd really like a 629 but will wait until I get the all-clear on the reliability factor...I feel I should add, on the last order I placed from France, the import tax was pretty close to the invoiced cost of the order.

Perhaps when that issue has been addressed, it will be time for me to come back to ePuffer, my most favoured company in the vape pipe business.

Customer Service Reply: Vaping devices contain sensitive electronics, and they should be used and stored with extra care. Incorrect refilling, overfilling, misuse, alteration, dropping, drowning, exposure to excessive moist, heat, direct sunlight and similar cases potentially harmful to electronic components, can damage a battery/device or significantly affect its lifetime.

When it's working, its the best epipe on the market. But- this bowl is probably the most delicate one you can find. You must handle it so gently because it's components. The last month was a nightmare because I had to replace 2 bowls one after another, the first one worked for 12 days and the second lasted for only 5 days!! I told the customer service that there is probably a problem in the production. It is so frustrating to be in this situation and wait for a new one again and again. I hope you will find a way to make these bowls much more durable.

Customer Service Reply: Thank you for your feedback. We are doing everything to resolve your situation as soon as possible.

Not wood to start with, probably some kind of resin inside and out. When it works, it's as good, just, as a real pipe. However, should you drop this bowl, it will immediately stop working. There is no way of repairing this thing, you just have to bin it, and fork out for yet another bowl.
May I suggest some changes?
1: take it of the 'critically endangered' list, by making the electronics capable of use after a drop. It's disheartening to constantly forking out for new bowls at £60 at a time. It makes the Ad, some what fraudulent.
2: make the body out of varnished wood, not hard resin. And don't insult my intelligence by saying it IS wood. I have a bowl that's split open. Wood, is wayyyyy lighter, so easier to hold in the teeth. This Behemoth, weighs what feels like a house brick!
3: as this bowl is so so fragile, make the replacement bowls a lot cheaper to buy!
I have more critiques, but that's enough for today.

Customer Service Reply: Thank you for your feedback. This bowl is made of rosewood protected by a layer of resin, and while we try to make the Pipe as authentic as possible, electronic components inevitably add some weight. Due to the mouthpiece material, the weight of a battery, and of a bowl itself, the Pipe should be supported with a hand and never held only with teeth. It contains sensitive electronics and should be used and stored with care. Dropping, drowning, exposure to excessive moist, heat, direct sunlight are among factors potentially harmful to its parts and components that can damage a device or significantly affect its lifetime. A protective pouch is available for safer and easier storing https://epuffer.co.uk/epipe-travel-leather-pouch-bag.html

If you have comments or questions regarding your Pipe warranty coverage, please contact us at contact us at 0207 490 5064 | Mon-Fri 10:00AM - 6:00PM GMT or visit https://epuffer.co.uk/contact.html

The pipe is great but a bit misleading, I’ve had two bowls now, because I’m clumsy and keep dropping them but in doing so I can tell you they are not solid wood at all but some kind of resin which cracks and chips. Not a problem mind you but something to be aware of. Don’t drop it!

Reply from ePuffer Customer Support:

Dear Duncan, your feedback means great value to us. The epipe bowl is made of real solid wood and protected by a layer of resin coating. It is best not to drop the unit.

Receptor in bowl is soon loosened resulting in the wiring becoming disconnected. This is the second bowl I've had to replace in only two months.
Sadly, when working properly it is an excellent pipe.

Reply from ePuffer Customer Support:

Dear Graham, thanks for your feedback it has been forwarded to our R&D team.

I've adjusted my rating from 5 to 3 stars after much use, unfortunately.
These are still top of the line (nothing else better on the market). But, there’s still a lot to be desired.
I'm now currently on my 3rd replacement bowl. The two biggest issues are as follows:
(1) the female receptor screw unit embedded in the bowl becomes easily detached…which leads to my second point;
(2) once this happens, the wiring is flimsy and it doesn’t take much after that for the unit to stop working altogether, hence my requirement to purchase so many replacement units. After a few weeks, I usually need to use plumbers tape to keep things in place.
THAT BEING SAID, nothing is perfect and, as mentioned before, these are still the best on the market.
I’ve also just placed an order today for the 2021 PIANO GLOSSY EBONY WOOD BOWL. Hopefully any prior issues are addressed with this latest version.
I have some additional suggestions for the product development team to improve future versions, but this isn’t the forum.

Reply from ePuffer Customer Service:

Dear Robert,
Thanks for your feedback. The new 2021 pipe bowls are updated, we are now using a different metal to wood glue and this solved the issue you have mentioned. If your bowls are still under a warranty period, please contact our customer support and ask for a free replacement. Feel free to send your suggestions via our Help Disk by visiting a Contact US page.

My husband loves his pipe. The quality is excellent, I have purchased the new bowl for him as a stand by so that he always has one to go to if there is a problem with the one he is using. I would recommend this to any pipe smoker; it is healthier for them and anyone around them as there is no damaging smoke to inhale.