Testimonials

I love this company

Love doing business with this company. Anytime I have needed support with anything I get very prompt answers from very friendly staff. Well done

Epuffer 629x 2019
One month of ownership - all pleasure, no problems. I did change the coil after a fortnight, but not sure that was necessary. I'm going to leave this one and see how it goes.
This is the fourth e-pipe I've had and this one stands head and shoulders above the rest, truly in a class of its own. All quality - even just a glance at the coils (big problem part on other e-pipes!) will show you how much quality Epuffer put into their products. I've never had pipe coils last anywhere near as long, and these ones are no dearer. Unbelievably they don't pack up instantly if you (stupidly) empty the fluid reservoir.
Big secret I can share with you: No need to buy the whole £150 starter kit - if you buy just a pipe by spares, you can get going at half the price. (Epuffer customer service will even advise you (promptly!) on compatibility. That is exceptional value for a product this good. And no dearer than the next best. Which still comes nowhere near.
I love the pipe, but don't like "Mods", and was on the point of giving up on e-pipes with the prospect of falling back to hand-rolling. Thank you Epuffer for having the answer to my prayer - I find this even more satisfying than roll-ups, and despite constant "chain-vaping" (which I suspect done for the others), it just keeps delivering.
My sincere advice: save yourself all the annoyance and frustration I've been through and get one of these.

Thanks to Delia for fantastic customer service. Thoroughly enjoying my new 629 pipe and the spares for my 605 allowing me to use up 17 packs of cartridges I have left.

Thank you Delia.

JD

My wife has been smoking for 40 years and has refused point blank to stop. She has tried e-cigs on occasion and didn't get on with them.
Because of where we are going on holiday this year, she needed an alternative to cigarettes. She wanted something discrete and natural for a smoker, that was still a little stylish.
Much web surfing led me to ePuffer and the Magnum kit.
Bought it. She tried it......
"These are better than cigarettes!" says she.
Two weeks later, she is down from 40 to 5 a day and I've just ordered a load more snaps.
Thanks ePuffer, I think we've cracked it.

I had a call today because I’d ordered the wrong coil. The person I spoke to had taken the time to check that I had the right Titan model. I’d ordered the wrong coil. She agreed to send me the right coil.


This is another example of your excellent customer service. I have found your company to be extremely professional, capable and efficient. Too often we don’t send positive feedback. So I just wanted to say thank you to your people.

I already knew this was a top company as seen reviews but I can honestly say this is the best company I've dealt with, ever, Prompt and definitely puts the customer first. I had an issue and replacement parts with me in just under 24 hours. Wow. Top drawer after sales. I'm gonna deal with this lot long term.

Amazing product, extremely helpful and knowledgeable staff

Thanks for the great service.

Living on the other side of the world and dealing by mail order I was sceptical as to product delivery. I recently had to return some epipe 629 products as they were faulty. They were replaced and dispatched within 24 hours to me. Unbelievable but well done. I am more than satisfied with the service and back up provided.