I had a call today because I’d ordered the wrong coil. The person I spoke to had taken the time to check that I had the right Titan model. I’d ordered the wrong coil. She agreed to send me the right coil.
This is another example of your excellent customer service. I have found your company to be extremely professional, capable and efficient. Too often we don’t send positive feedback. So I just wanted to say thank you to your people.
I already knew this was a top company as seen reviews but I can honestly say this is the best company I've dealt with, ever, Prompt and definitely puts the customer first. I had an issue and replacement parts with me in just under 24 hours. Wow. Top drawer after sales. I'm gonna deal with this lot long term.
Amazing product, extremely helpful and knowledgeable staff
Thanks for the great service.
Living on the other side of the world and dealing by mail order I was sceptical as to product delivery. I recently had to return some epipe 629 products as they were faulty. They were replaced and dispatched within 24 hours to me. Unbelievable but well done. I am more than satisfied with the service and back up provided.
Peter Swain NZ
Love love love your products.... x x x
I enjoy the product greatly and have recommended it to family and friends. Your outstanding customer service is an added bonus. I will be purchasing another unit in the next few days to give as a gift!
My husband is very pleased with the E-pipe. It looks and feels like a real pipe and he gets the same pleasure from having a smoke of his normal brand of tobacco. Wishes he had got it 50 years ago.
I received my e puffer 4 days ago and haven't had a real cigarette since!!! This is AWESOME!!! It will be so nice not to be put down by my friends now who do not smoke. All of us smoker's know how that is!!! Thanks e puffer for saving my life and others!!!
I recently purchased the new NANO, and it is the perfect replication of a normal cigarette for those trying to quit. The vapor production is great for being a mini e-cigarette, and I'm posting this to give some confidence to those of you lookers who aren't quite sure if this would be a good choice for you, because I was in that position until it finally arrived. It was all that I thought it would be and then some. I haven't smoked a cigarette since it arrived.