The COVID-19 situation remains fluid, and ePuffer is committed to helping customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers safely, and with minimal disruption.
For service updates from Royal Mail please visit: https://personal.help.royalmail.com/app/answers/detail/a_id/12556
Sales & Support operating hours: Mon-Fri: 10:00am - 6:00pm GMT (Excluding UK Bank Holidays).
To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access a complete history of all requests and answers. You will receive an auto-response message confirming receipt of your ticket. Please allow 3-6 hours for a response to your inquiry. ( During Office Hours )
If you do not receive replies or notifications, please check your spam folder.
Any support request sent after office hours or during the weekends will be answered the next business day.
Contact By Mail:
60 Charles St., Leicester LE1 1FB
Contact Us by Phone: +44 207 490 5064
How to utilize our support ticket system: If this is the first time you are opening a ticket please click on "Open New Ticket" button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent to you confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history and archives. Please reopen the same ticket on reply whenever you have any additional questions to avoid miscommunication and ensure prompt response. If you open new ticket instead of reopening the existing one it would not be assigned to the same agent. This may delay the answer as a ticket will be queued and answered in priority sequence. You should expect a response within 3-6 hours. Thank you!