ePuffer Vape Company
ePuffer is intended for adults who want to switch from combustible tobacco products.

If you are not legally able to purchase tobacco or nicotine products in the place where you live, please do not enter this site.

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NO, I am under 18

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ePuffer Customer Service - Contact Us

ePuffer Operating Hours
 

Mon-Fri: 10AM - 6PM EST

(Operating hours are Monday to Friday, excluding Bank Holidays)

Support Tickets
 

To streamline support requests efficiently, we utilize a Ticket system. Every ticket has a unique number, which you can use to access a complete history of all requests and answers. You will receive an auto-response message confirming receipt of your ticket. Please allow 3 - 6 hours for a response to your inquiry. (During Office HoursIf you do not receive replies or notifications, please check your spam folder.

Always reply to the same ticket for follow-ups. Opening a new ticket instead of replying may delay response. Expected response time is 3 - 6 hours during office hours.

How to Utilize Our Support Ticket System

If this is the first time you are opening a ticket please click on the “Open New Ticket” button and follow the instructions. Once you have submitted your ticket, an auto-response message will be sent confirming the receipt of your trouble ticket. You will also receive a link where you can track your ticket status, history, and archives.

Please reopen the same ticket whenever you have additional questions to avoid miscommunication and ensure prompt response. If you open a new ticket instead of replying to the existing one, it will not be assigned to the same agent. This may delay the answer as the ticket will be queued and answered in priority sequence.

Thank you!

Contact by Mail / Phone
 

ePuffer Ltd.
60 Charles St., Leicester
LE1 1FB United Kingdom
Phone: +44 207 490 5064