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  • Terms of Sale

    WARNING! Please be advised that nicotine is addictive. The ePuffer® products are not intended to be drug products that diagnose, treat, cure or mitigate any disease or condition. Do not use these products if you are under the age of 18 or 21 depending on individual's country or state laws, if you are a non-smoker, if you have a demonstrated allergy or sensitivity to nicotine, or if you are pregnant or nursing.


    © 2007 - 2018 ePuffer® Limited. All rights reserved.

    ePuffer Ltd.
    60 Charles St., 11th. Floor
    Leicester LE1 1FB
    United Kingdom


    The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. ePuffer.com reserves the right to make changes to this site and these terms and conditions at any time without prior notice. By placing an order the purchaser accepts and agrees to be bound and abide by the said TERMS AND CONDITIONS contained herein.  This Agreement supersedes any other verbal or written agreement between an ePuffer.com representative and any customer or prospective customer.

    We reserve the right to limit quantities available for sale or sold, and the right at any time to reject, correct cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our Web Site, we will provide you with an opportunity to place an order at the correct price.

    The payment method is selected during checkout. All transactions are processed through PayPal 128-bit SSL secure online payment system. Credit card payments are subjected to fraud screening and additional information may be required to complete your transaction. In some instances, you may be required to provide a photocopy of identification and the credit card used in your order.

    *Please note that when e-cheque is used as the method of payment for your order, that payment must be cleared before any delivery will take place. Standard e-cheque clearance times are 3 - 5 days.

    We make every effort to immediately ship all orders placed and paid for by 2:00pm (GMT) United Kingdom. Out-of-stock orders will ship once the item is back in stock. We will send you the shipping notice once the item is back in stock and has been shipped. All goods shipped via Royal Mail Post carrier. Delivery delays are not the responsibility of ePuffer.com however we will act in the customer's behalf to solve freight problems with the appropriate carrier. ePuffer cannot be held responsible for products lost or damaged in transit. We insure all First Class service packages and use a shipper, such as Royal Mail, Parcel Force and EMS that allows you to track your package.

    How soon you receive the product(s) depends on the shipping method you have chosen. We ship from London UK, using Royal Mail Air services. Please allow 1-2 business days for delivery in United Kingdom, 3-5 business days for delivery in Europe and 7-14 business days for delivery to North America and the rest of the world. Items purchased during holiday seasons may take longer than usual.

    Shipping cost and delivery options will be provided and automatically calculated during checkout.

    All products are sold with the understanding that the purchaser has independently determined the suitability of the product for their own use and come with 1 year limited warranty.
    ( Limited Warranty: Atomizers – 1 month, Batteries – 2 months, Chargers – 1 year )

    Customers must request an RMA authorization prior to returning any merchandise to ePuffer Authorization may be obtained by email or contact us form. 

    All returned merchandise must be in the original packaging including manuals, accessories, cables, etc. with the authorization (RMA#) clearly printed on the outside of the package. Return requests must be made within 30 days of the receipt date. All free items (bonuses) must be returned together with purchased items in order to receive a full refund. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

    For hygienic reasons we will not provide refund for a used/opened e-liquid bottles, ecigarette cartridges and disposable electronic cigarette and ecigar models. In case of disposable product malfunction, we would be able to arrange a replacement within fourteen (14) calendar days of the date of purchase.

    All warranties are voided if returned product is found to be abused, scratched, mishandled, mislabeled, modified, or altered in any way.
    Customer is responsible for proper packaging of RMA returns. All warranties will be void on items that are returned inadequately packaged and are subject to 20% restocking fee if not in resalable condition

    Shipping and handling charges are non-refundable. Customer is responsible for all the shipping charges associated with returning the defective merchandise for exchange or refund.